Empower CRM for Manufacturing

iEnterprises brings you more than a decade of CRM expertise in the manufacturing sector. Our team has worked with manufacturers such as BP Amoco, FujiFilm Sericol, Datascope and Shades Furniture as well as others. iEnterprises understands the specific needs of manufacturing companies.

With Empower CRM we help manufacturers gain a clear and complete picture of customers, contacts, products, and channel partners. You get a 360 degree view of your customer interactions and your business activity.

To compete in today’s competitive global market place we understand that manufacturers need to keep processes tight and efficient and need access to important information anytime, anywhere.

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Click here to see the PDF Brochure.

Track customers, partners and contacts

Manage volumes of scattered and disjointed data about customers, suppliers, contractors, and products across your entire organisation.
Document, track, share and “take action” on customer interactions (e.g. calls, meetings, sales, reports, opportunities, assets, customer service and credit control).
Create and automate processes to track projects in real time.
Gain a single point of entry so you are alerted to problems and know how well the business is performing at any point in time.

Sales tracking and reporting

Capture a true 360 degree view of your customers right from within Empower CRM by integrating sales orders from your ERP.
Easily link related email, documents, activities, contacts, opportunities, campaigns, projects, etc. to each sales document.
Obtain comprehensive reports which you can use to analyse and improve business processes.
Ensure all your sales regions are covered, and pinpoint cross-selling opportunities.

Product or Service Tracking

Ensure up to date information Product and Service information is shared across your organisation.
Select products and services and include them as ad-hoc line items within flexible quote and proposal forms.
Associate products and services to a contact, company, opportunity, campaign, project and activity.
Full multi currency capabilities.

Email / Calendar / Task Integration

Automatically associate all email correspondence to clients, contacts and sales
Associate meetings on your calendar with clients, contacts and sales
Associate tasks on your calendar with clients, contacts and sales
Information is automatically stored in both your email / calendar and the CRM
Works with both Microsoft Outlook and IBM Lotus Notes

Make all CRM information available on your mobile device

Access and update your CRM data anytime, anywhere via your Blackberry, Windows Mobile PDA or iPhone.
Works both in and out of mobile coverage.
Quickly record and resolve client issues from your mobile device.

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Highly configurable and easy to use

Create custom fields anywhere via 'drag and drop'.
Use the inbuilt Automation to create custom business logic.
User-friendly features and interface.
Minimal learning curve, high user adoption.
Quick to deploy.

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